FAQ

Terms

Opening an account with us is easy. We offer net 30 day terms for qualified business customers on approved credit. We accept Mastercard, Visa and American Express. A finance charge of 1.5% per month may be assessed to past due accounts.

Minimum Order

We have no minimum order.

Freight

Orders over $125.00 net will be shipped free.

Damaged Shipments

We must be notified in writing within 5 days of receipt of any discrepancy or shipping damage.

Volume Discounts

If you are buying in bulk, we may be able to offer special pricing. Call us!

Return Policy

Regular stock items may be returned within 30 days with the original receipt, provided that the product is in the original packaging and in new condition. After 30 days, a 30% restocking fee will apply. Non-stocked items may be returned only if the manufacturer permits and a minimum of 30% restocking fee and all freight fees will be charged. No returns of cut rope or tape lights.

Customer Satisfaction

Our goal is to provide you with a hassle-free experience. If you are not 100% satisfied, please let us, know.

Warranty

Our products are the highest quality and we want our customers to be satisfied with their purchase. Any product intentionally damaged or misused, or if payment in full is not made in accordance with the invoice terms will not be warrantied.